CEX.IO, established in 2013 and headquartered in London, UK, has grown to become a prominent cryptocurrency exchange known for its user-friendly interface, robust security measures, and wide range of supported cryptocurrencies. Originally one of the first cloud mining providers, CEX.IO has evolved to offer a variety of trading options, including spot and margin trading, catering to both novice and experienced traders. With its competitive fees, multiple payment methods, and strong regulatory compliance, CEX.IO stands out as a reliable platform for those looking to buy, sell, and trade digital assets.
Follow along with this handy guide for detailed review and analysis about CEX.IO.
Note: Know that this review is base on my experience using the Cex.io and reviews from the crypto community. For details about our terms of service, read this article.
Cex.io Review
The table below provides a clear and concise overview of CEX.IO’s user ratings and key reviews from various platforms.
| Platform | Rating | Key Reviews |
|---|---|---|
| Trustpilot | 4.1/5 (based on 7,000+ reviews) | Users appreciate the user-friendly interface and security; some report issues with fees. |
| ScamAdviser | 100/100 | Highly trusted with no major complaints; users commend reliability and transparency. |
| G2 | 4.2/5 (based on 60+ reviews) | Positive feedback on customer support and ease of use; some concerns about trading fees. |
| BitDegree | 4.0/5 (based on 100+ reviews) | Praised for extensive cryptocurrency support and security; some mention slow verification. |
| Google Play Store | 4.3/5 (based on 12,000+ reviews) | High ratings for mobile app functionality; minor complaints about occasional bugs. |
Overview and Background:
| Feature | Description |
|---|---|
| Overview and Background | Established in 2013 with a strong reputation and wide user base. |
| User Interface and Experience | User-friendly interface with a simple account creation process. |
| Supported Cryptocurrencies | Supports over 80 cryptocurrencies including major ones like BTC, ETH, XRP. |
| Trading Features | Offers spot trading, margin trading with up to 10x leverage, and staking options. |
| Fees and Commissions | Competitive trading fees starting at 0.25%, with varying fees for deposits and withdrawals. |
| Security Measures | Includes two-factor authentication, cold storage for funds, and strong encryption. |
| Payment Methods | Supports credit/debit cards, bank transfers, and cryptocurrency deposits. |
| Customer Support | 24/7 support via live chat and email, with a comprehensive help center. |
| Regulation and Compliance | Compliant with KYC/AML regulations and registered with FinCEN in the USA. |
| Pros and Cons | Pros: User-friendly, strong security. Cons: Higher fees for credit card deposits, limited features in some regions. |
- Established in 2013.
- Headquarters in London, UK.
- Known for being one of the first cloud mining providers.
User Interface and Experience:
- Intuitive and user-friendly website.
- Mobile app available for iOS and Android.
- Simple account creation and KYC verification process.
Supported Cryptocurrencies:
- Major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC).
- Over 80 cryptocurrencies available.
- Regular additions of new coins and tokens.
Trading Features:
- Spot trading with multiple pairs.
- Margin trading with up to 10x leverage.
- Staking options for earning rewards.
- Market, limit, and stop-loss orders available.
Fees and Commissions:
- Competitive trading fees starting at 0.25% for takers.
- Lower fees for makers and higher trading volumes.
- Fees for deposits and withdrawals vary by method.
- Free cryptocurrency deposits.
Security Measures:
- Two-factor authentication (2FA) for account security.
- Cold storage for the majority of user funds.
- Anti-DDoS protection and full data encryption.
- No significant security breaches reported.
Payment Methods:
- Credit/debit cards (Visa, MasterCard).
- Bank transfers (SWIFT, SEPA).
- Cryptocurrency deposits and withdrawals.
- Instant card payments with low processing times.
Customer Support:
- 24/7 customer support via live chat and email.
- Comprehensive help center with FAQs and guides.
- Responsive and knowledgeable support team.
Regulation and Compliance:
- Registered with FinCEN in the USA.
- Complies with KYC/AML regulations.
- Licensed as an MSB (Money Services Business).
Pros and Cons:
Pros
- Wide range of supported cryptocurrencies.
- User-friendly interface.
- Strong security measures.
- Multiple payment options.
Cons
- Higher fees for credit card deposits.
- Limited availability of certain features in some countries.
- Margin trading might be complex for beginners.
User Reviews and Feedback:
- Generally positive user feedback.
- Praise for ease of use and security.
- Common complaints about high credit card fees.
Unique Features:
- CEX.IO Prime for professional and corporate clients.
- Staking rewards for holding specific cryptocurrencies.
- Affiliate program offering commissions for referrals.
Cex.io Review: FAQs:
How long does a CEX.IO withdrawal take?
Withdrawal times on CEX.IO can vary depending on the method used. Typically, cryptocurrency withdrawals are processed within a few hours, but bank transfers can take 1-5 business days. For credit/debit card withdrawals, it might take up to 5 business days.
How much does CEX.IO charge for withdrawal?
CEX.IO charges a withdrawal fee that depends on the type of currency and withdrawal method. For cryptocurrency withdrawals, fees are generally network-dependent. Bank transfers and credit/debit card withdrawals may incur fixed fees, which are outlined on their fee schedule.
Why is CEX.IO not allowing withdrawal?
Common reasons for withdrawal issues on CEX.IO include incomplete verification, account security measures, or compliance with regulatory requirements. It’s essential to ensure your account is fully verified and that there are no outstanding security issues.
Does CEX.IO accept bank transfers?
Yes, CEX.IO accepts bank transfers. Users can deposit and withdraw funds using bank transfers in several currencies, including USD, EUR, and GBP. The availability and processing times may vary based on your location.
Can I send bitcoin from CEX.IO to another wallet?
Yes, you can send Bitcoin from CEX.IO to another wallet. You’ll need to go to the withdrawal section of your account, enter the recipient’s wallet address, and specify the amount you wish to send. Be aware of network fees and ensure the address is correct to avoid loss of funds.
Why is CEX.IO rejecting my verification?
CEX.IO may reject verification for several reasons, including insufficient or incorrect documentation, discrepancies in the provided information, or incomplete submission of required documents. Make sure all documents are clear, valid, and meet the platform’s requirements.
Conclusion
CEX.IO is a well-regarded cryptocurrency exchange praised for its user-friendly interface and strong security measures. Users appreciate the wide range of supported cryptocurrencies and various trading options, including spot and margin trading. However, some reviews mention higher fees for credit card deposits and occasional delays in customer support responses. Overall, it’s considered a reliable platform, especially suitable for those seeking diverse payment methods and a secure trading environment.
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